Privacy Policy

At FrenchTech IT Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data while providing our services. By using our website or services, you agree to the terms outlined in this policy.

1. Usage and Retention of Information

We use the personal information we collect, including your Personal Data, where it is necessary to:

• Render the services requested by you.
• Comply with legal obligations or rights.
• Carry out normal business operations outlined in this Policy.

We use your personal information to:

• Provide, analyze, and improve our offerings.
• Deliver a customized experience on our website.
• Contact you regarding your account and services.
• Render customer support and address your queries.
• Offer personalized marketing.
• Prevent fraudulent or illegal activities.

Additionally, we may use your data to determine your general geographic location, offer localized content and services, and provide you with operational assistance like password resets. We may also communicate with you via email, push notifications, text messages, or other messaging channels about our services, features, offers, and promotions.

2. Community

FrenchTech IT Solutions fosters a community where members can connect and communicate in public or semi-public spaces, such as forums and collaborative teams. Please exercise caution before sharing your personal information in these spaces. Any information you post in these areas can be accessed, collected, or used by others, and we are not responsible for unsolicited messages or other consequences of such disclosure.

3. Sharing and Disclosing Personal Information

We may use Service Providers to perform tasks or provide services on our behalf, such as:

• Infrastructure and IT services.
• Payment processing.
• Customer support.
• Data analysis and surveys.

These Service Providers may access your personal information while delivering these services. However, they are not authorized to use or disclose your information for purposes beyond providing these services.

4. Note to Users in Europe

For users in the European Economic Area (EEA) and Switzerland, we transfer your personal information to our servers located in India. By submitting your data and using our services, you consent to the transfer, storage, and processing of your information in India.

5. Security

We are committed to protecting your personal information both online and offline. To reduce the risk of data loss or misuse, we employ measures such as:

• Standard SSL certification to create secure connections.
• Firewalls and data encryption.
• Physical access controls at our data centers.
• Information access authorization controls.

Additionally, user passwords are encrypted using 64-bit encryption to ensure your safety, especially if you use the same password on multiple sites. If you believe your FrenchTech IT Solutions account has been compromised, please contact us immediately at support@frenchtech.com.

6. Changes to this Policy

FrenchTech IT Solutions reserves the right to modify this Privacy Policy as required by law or business needs. Any updates will be posted on our website. By continuing to use our services after changes are made, you accept the updated terms.